File an Asurion Phone Claim Online

If you had bought Asurion phone protection insurance, and the insured phone happens to get stolen, lost or broken, then you can file a claim online. The objective in filing the claim would be to get Asurion to replace the stolen, lost or broken phone for you – in line with the insurance agreement. Filing an Asurion phone claim online is easy. And once you have filed an Asurion phone claim online, you can still go to the Asurion website, to track the claim and know how far its processing has gone.

An overview of the online Asurion phone claim filing system

As the name suggests, the online Asurion phone claim filing system makes it possible for people who have bought Asurion phone insurance to file claims online. It is a remarkably sophisticated system: one in which a claim can be filed online, assessed, and a replacement phone sent to the claimant directly. A good number of phone carriers, indeed almost all the major carriers, allow their subscribers to buy phone insurance through Asurion. Those include T-Mobile, AT&T, MetroPCS, Verizon, Sprint, Cricket, Fido, Telus… among others. On the first page that appears after you load the Asurion Phone claim website, you select your carrier. You can start a claim, save it, and then go back to resume it. And once you have fully filed a claim, you can go to the Asurion phone claim website, to track it.

What you need to have, in order to file an Asurion phone claim online

You need to have bought Asurion phone insurance. The phone that you insured needs to have gotten stolen, broken or lost — within 60 days. To file an Asurion phone claim online, you need to be connected to the Internet.

Where you need to go, in order to file an Asurion phone claim online

To file an Asurion phone claim online, you need to go to the Asurion Phone Claim website. The address for the Asurion Phone Claim website is provided below, in our ‘useful links’ section.

How to file an Asurion phone claim online

On the first page that comes up once you load the Asurion Phone Claim website, you will be required to specify your carrier: by clicking on that carrier’s logo. On the next page that comes up, click on the ‘file a claim’ button. Then provide the required claim details, being absolutely truthful. After that, wait for the claim to be processed and a replacement phone to be shipped to you.

How to resume an Asurion phone claim

This applies if you had started a claim, but failed to finish it — as the claim filing process takes quite a few minutes. Start by loading the Asurion Phone Claim website. Then select your carrier, by clicking on your carrier’s logo. On the page that follows, click on the ‘Resume a Claim’ button – and pick up from where you left.

Useful links