Did you know that it is possible for you to access technical support for your PC from a technician remotely? So you end up with a situation where you get the technician to help you (remotely) just as he would, if he were in the same room as you. That is what the Remote Rescue service offered through LogMeIn is all about. With the Remote Rescue service, you can have a technician who is hundreds or even thousands of mile away gain full access to your computer, and help resolve any issue you may be having. With the Remote Rescue service, it is no longer necessary for you to be in the same room with the IT technician, for them to help you with any computer issues you may be having.
An overview of the Remote Rescue service offered through LogMeIn
The Remote Rescue service offered through LogMeIn makes it possible for you to have a trusted computer technician access your computer, and resolve any technical issues in it, remotely. Conversely, LogMeIn makes it possible for anyone offering IT support services to do so remotely. But the fact that it makes full remote access possible means that it can be used for other functions as well. It can be used for things like business collaboration and systems management. The remote access is facilitated via the Internet, using the Secure Socket Layer (ISL) for security.
What you need to have, to use Remote Rescue through LogMeIn
To use the Remote Rescue Service through LogMeIn, you need to have signed up for the service, and to have downloaded the small application that makes remote access to your computer possible. On the other end of the connection, the person/technician to whom you are giving remote access to your computer needs to have a technician console.
How to go about using Remote Rescue through LogMeIn
Remote Rescue through LogMeIn works through sessions. So every time a person on the other end accesses your computer remotely, that constitutes a ‘session’. Therefore, once you have the small application (applet) which makes remote rescue via LogMeIn possible, and once you have signed up for remote IT support, you can start sessions whenever need to do so arises. Once a session is running, the IT technician — or whichever other person you are giving remote access to your computer to – can access and fully control your computer remotely. With that level of access and control, the person on the other end can diagnose and resolve issues in your computer. People seeking to use Remote Rescue through LogMeIn are advised to ensure that the remote technicians they work with are trustworthy. This is because, with LogMeIn, the technicians are able to access and fully control the computers remotely. Untrustworthy technicians can abuse the privilege.
- LogMeIn Rescue – PIN Code Entry
- LogMeIn Mobile Support (for Android, iOS, and BlackBerry)
- How Does LogMeIn Rescue Works